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UK HANDS-ON IT TRAINING EXPERTS

Terms and Conditions – Commsupport Networks

1. APPLICABILITY
The Purchaser contracts with Commsupport Networks. on its own behalf and on behalf of persons (delegates) who are enrolled by the Purchaser on Commsupport Networks. Courses including courses on Commsupport Networks provided premises (facilities and seminars), on Purchaser provided premises (onsite courses) or who receive packaged courses ordered on their behalf by the Purchaser. These terms and conditions supersede and replace any previous agreements, proposals or representations made between the Purchaser and Commsupport Networks for the provision of Facilities and seminars, Onsite courses and packaged courses. These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the Purchaser. Any variation must be agreed in writing by Commsupport Networks. The Waiver by Commsupport networks of any breach of any term of this Agreement shall not prevent the Subsequent enforcement of that term and shall not be deemed to be a waiver of any subsequent breach.

2. AUTHORISATION
The Purchaser hereby certifies that all Delegates are employed directly by, or are under contract to, the Purchaser and undertakes to bring these terms and conditions to the attention of Delegates

3. CONFIDENTIALITY AND COPYRIGHT
The Purchaser and Delegates will not: (a) disclose or provide or make available to any person other than the Purchaser or Commsupport Networks, or remove from Commsupport Network’s premises any Commsupport Networks program materials or copies thereof acquired as a result of receiving Commsupport Networks Services without Commsupport Network’s prior consent. (b) copy in whole or in part of any program materials acquired as a result of receiving Commsupport Networks Services except under the supervision of or in accordance with the instructions of Commsupport Network’s Personnel. Program materials consist of the basic material and their related optional materials for Commsupport Networks program products, Commsupport Networks special programs and other Commsupport Networks licensed programs. NOTE: Commsupport Networks materials and courses are provided for the exclusive use of the Purchaser and Delegates. All rights in such materials and courses are reserved. The recording, copying, loan, unauthorised hire, public showing or broadcasting of such materials and courses are prohibited.

4. START DATE/DELIVERY
(a) Onsite Training and Facilities and Seminars will commence on the date specified by Commsupport Networks in the confirmation of acceptance issued to the Purchaser. Packaged Courses will be delivered to the Purchaser as soon as reasonably practicable. Commsupport Networks shall not be liable for any costs or damages suffered by the Purchaser or Delegates as a result of any delays in delivery of Packaged Courses or the cancellation or postponement of either Onsite Courses or Facilities and Seminars.

5. SCHEDULING CLASSES
We will specify the dates of public scheduled classes. We may cancel any scheduled class on notice. If Commsupport Networks cancel a class for which the purchaser has prepaid, Commsupport Networks will refund the price for the course. Commsupport Networks shall not be liable for any costs or damages suffered by the Purchaser or Delegates as a result of any delays in delivery of Packaged Courses or the cancellation or postponement of either Onsite Courses or Facilities and Seminars. Commsupport does not provide monetary compensation for any additional expenses incurred such as hotel/travel/loss of earnings for courses which are delayed or cancelled

6. WARRANTY
All materials and audio visual media e.g. video cassettes, audio tapes and work books supplied by Commsupport Networks are warranted for a period of thirty (30) days. Computer media, e.g. Disk packs, Magnetic tapes, etc., are warranted against defects in material and workmanship under normal proper use in its original and unmodified condition for the period set forth above. If found defective by Commsupport Networks within the terms of this warranty, Commsupport Network’s sole obligation shall be to repair or replace (at its option) the defective product. If Commsupport Networks determines the product is not defective within the terms of this warranty, the Purchaser shall pay all costs of handling and return transportation. All replaced products become the property of Commsupport Networks.

Commsupport Networks shall not be liable for any errors or omissions in any written material supplied by Commsupport Networks. Except for the express warranties stated in this clause. Commsupport Networks disclaims all other warranties whether express or implied by statute common law or otherwise, and save as detailed in Clause 4 the warranties in this clause are in lieu of all obligations and liabilities on the part of Commsupport Networks for damages arising out of or in connection with the use or performance of its product. In no event shall Commsupport Networks be liable for indirect or consequential loss suffered by the Purchaser or Delegates and arising out of Commsupport Network’s performance under this agreement.

7. CANCELLATION AND TRANSFER
The Purchaser agrees to pay the following charges to Commsupport Networks in the Event that for whatever reason a Delegate fails to attend, withdraws or transfers from a course without providing at least thirty (30) working days’ written notice prior to the schedule start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation. In instances where courses are invoiced and logins to the secure Commsupport student resource area have been issued to the student refunds for are not permitted due to having access to Commsupport Networks copyrighted course material. This clause supersedes point a. and b. below.

a. Written Notice of Cancellation or Transfer
– Public Scheduled Courses
21-30 working days: 50% of course fee
00-20 working days: 100% of course fee

b. Written Notice of Cancellation or Transfer
– Closed Company Courses
00-30 working days: 100% of course fee
8. PAYMENT TERMS
a. Public Scheduled Courses

Unless otherwise stipulated by Commsupport Networks, fees for all public scheduled courses are payable by the Purchaser twenty (20) working days prior to course commencement, or at time of order where this is less than twenty (20) working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking.

b. Closed Company Courses

Unless otherwise stipulated by Commsupport Networks, fees for Closed Company Courses are payable within thirty (30) days from date of invoice, or at time of order where this is less than thirty (30) working days before course commencement. If we do not receive payment we reserve the right to cancel the order.

C. Credit Card Handling Fees

Corporate Credit cards will incur a handling fee of 3.5%
Personnel Credit Cards will incur a handling fee of 1.8%
Debit Cards are free of handling charges
Bank Transfers are free of handling charges

9. Free course resits
1.The free offer is subject to available places on the requested date, requests for free courses cannot be made until 3 days prior to the first day of a chosen course.

2.To be eligible for the free course resit offer the student must have attended the original course in full, any absence from any of the course dates invalidates the offer.

3.Two free re-take places available per course on a first come first served basis

4.Students which attend the weekday courses can attend free retakes on the equivalent weekday courses only

5.Students which attend the weekend courses can attend free retakes on the equivalent weekend and weekday courses only

6.The first retake must be taken within one year of the start date of the original course

7.Free Re-sits apply only to physical classroom courses. Free Re-sits are not available on the Virtual Classroom Courses.

8.Final decision rests with the company

10. Attendance of Combination packages time limited
Two course combination offers must be sat within 6 (six) months of each other

Three course combination offers must be sat within 8 (eight) months of the first taken course

Four course combination offers must be sat within 12 (12 months) months of the first taken course

11. Exam voucher conditions
To qualify for the exam voucher the candidate must:

1. Exam vouchers/Exam booking must be requested within 90 days of the last day of the course
2. All exam vouchers are valid for 90 days from the last day of the course. Where more than one course has been booked the exam voucher is valid for 90 days from the last day of the first course booked
3. Where more than one course has been booked the exam voucher must be requested within 90 days of the last day of the first course
4. All quizzes must be taken and passed in the student portal prior to booking an exam
5. There is no cash alternative to the exam voucher
6. There is no discount off the course fee
7. This offer is not retrospective
8. Excludes courses financed via Pay4Later/Ratesetter
9. In circumstances where the student postpones a course for a latter date the 90-day window is still counted from the last day of the
original course date booked.
10. To apply for an additional 3-month extension to the exam voucher there is a fee of £100+vat

12. Exam Bookings
If you have purchased an exam together with your classroom course, we will book the exam on your behalf at your chosen test centre upon your request. Please note that we will only book an exam for you within 90 days of your course attendance.

Request for exam bookings must be made using the proscribed form, exam booking can take up to 7 days to complete.

If you cancel or postpone your exam you will be charged £100+vat admin fee to cancel or rebook

If you have purchased an exam together with your on-line course, we will book the exam on your behalf at your chosen test centre upon your request.

Pearson Vue (The examination body) sets the prices for the exams. Therefore any shortfall caused by an increase in exam prices between the point of booking a course and taking the exam will need to be paid by the student prior to the exam being booked.

When you are ready to book your exams please ensure you follow the below instructions
You will need to register on the Pearson VUE website to obtain a CISCO ID
https://www1.pearsonvue.com/Dispatcher?application=Login&action=actStartApp&v=W2L&clientCode=CISCOTESTING

Once you obtain your CISCO ID send it to us along with all the exact details you used to create the account
Full name
Address with post code
Email address
Contact number

We are unable to cancel/postpone exams on your behalf. There is strictly no cash alternative to exam vouchers.

13. EXPORT OR RE-EXPORT LIMITATION
Notwithstanding any other provision of this Agreement, the training, products, services and/or technical data covered by this Agreement, can only be delivered subject to Commsupport Networks obtaining the required export licence or authorisation from the UK Trade and industry department as required by the Export Administration Regulations. Regardless of any disclosure made by the Purchaser/Delegates to Commsupport Networks of an ultimate destination of the products and/or technical data, it is the Purchaser’s sole responsibility to obtain the necessary approvals from the UK Government and other government authorities before exporting from the country of purchase any such products or technical data

14. ASSIGNMENT
The Purchaser will not assign the benefit of this Agreement without obtaining the prior written consent of Commsupport Networks.

15. Pay4Later Finance:
Consumer credit service provided by Pay4Later in association with Retail Money Market Ltd trading as Ratesetter. Pay4Later is licensed by the Financial Conduct Authority (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questionsor visit http://www.pay4later.com/.

Ratesetter is authorised and regulated by the Financial Conduct Authority (FCA) with the reference number 633741. Ratesetter is not covered by the Financial Compensation Scheme. Registered offices are at 406 Great Guilford Business Square, 30 Great Guilford Street, London SE1 0HS. For more information please visit href=”http://www.ratesetter.com/”>http://www.ratesetter.com/.
Commsupport Networks is regulated by the Financial Conduct Authority – Firm reference number 664398.

16. Commsupport Complaints Procedure. Download Commsupport Complaints: DOWNLOAD FORM HERE

17. PROPER LAW
The proper law governing this agreement shall be English and the forum for settling any disputes under this Agreement shall be the English courts.

Terms and Conditions – Commsupport Networks